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Privacy Policy

Your privacy is of the utmost importance to us at Melbourne Naturals.

We are committed to acting in accordance to all relevant and current privacy legislation. This Privacy Statement sets out how we collect and manage personal information, and the steps we take to protect it.


Our privacy policies are detailed below. By visiting Melbourne Naturals, you accept and consent to our Privacy Policy and our Terms and Conditions.


You must be 18 years or over to use or register with Melbourne Naturals. If you are under 18 years of age then your parent or guardian must consent to this Privacy Policy or the Terms and Conditions of this site before you use it.

The purchase of items from Melbourne Naturals is limited to parties who can enter into and form contracts in accordance with Australian Law.


Please be aware that these policies apply to Melbourne Naturals websites therefore this Statement only addresses our activities from our servers. Melbourne Naturals is not responsible for the Privacy Policies set down by third parties accessed through a link from our website, nor is Melbourne Naturals responsible for any personal information submitted to Third Parties via our website.

You are responsible for reading the privacy policies of Third Party organisations before submitting your personal details.


Collection, use and disclosure : Melbourne Naturals collects personal information in order to service you, our customer. Ways we collect your personal information is to respond to an enquiry made through our website, to enable you to place an order, purchase a gift voucher, register for our gift registry service or register for our notification emails.

In order for you to place an order, we need to collect specific information from you including your name, shipping and billing addresses, and your contact numbers. We also collect mobile (cell) phone numbers from Australian customers to enable us to notify you when your order has been dispatched. The only time we may share your personal information to a third party is to facilitate the delivery of your order.

We primarily use your personal information to fulfill an enquiry and/or request made by yourself. We may sometimes use the personal information we collect for a secondary purpose. We will only do this where you have consented, where we are permitted or required by law or it is in the interests of the public safety to do so. For example, we may use your contact details to send you updates and information about our products, services or promotions. You are always provided with the opportunity to notify us that you do not wish to receive this material.

Your personal information will never sold to a Third Party. Your personal information will only be shared with Third Parties to enable your order or a service your have requested of Melbourne Naturals to be processed.


We will take all reasonable steps to ensure the security of all personal information we collect as a consequence of the activities noted above. This involves protecting it from unauthorised access, loss, misuse, disclosure or alteration. Access by Melbourne Naturals staff is on a need to know basis to enable us to deal with your requests.

Melbourne Naturals cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.

Protecting your personal and order information is a priority at Melbourne Naturals. We want you to be able to order from our websites with total confidence. As such we have created a secure transaction environment. Melbourne Naturals uses SSL Technology (Secure Sockets Layer) to ensure that your transaction is safe and secure. We take all reasonable steps with this technology to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers.


We will take all reasonable steps to ensure that the personal information we have collected about you is accurate and up to date. At all times you can log into your account and update your personal information. We will act on these requests, subject to obtaining proof of identity, in a reasonable time.


Melbourne Naturals uses “cookies” technology that allows the web site to recognise you when you visit again so you can access your account and are not required to re-enter your log in information. Cookies contain information that identifies each user, for example login or username and passwords etc. We also use these Cookies to track the pages you have visited.

Our server requires this information in order for our website to work correctly, and the information is only a sequence of letters and numbers. Cookies are not able to determine the specific identity of individual users. You may disable the functionality of your Cookies at any time through your internet browser.

Our Privacy Policy may change at any time and you are encouraged to review this information on a regular basis.


Unless otherwise indicated, copyright in the information on this web site is owned by Melbourne Naturals. All rights reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth. Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Melbourne Naturals.

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